From the category archives:

CUSTOMER EXPERIENCE

  The post below is from Seth Godin. He made my point exactly! Check out http://reynolds-consulting.com/wake-up-stand-up-rise-above/.  Our markets are forever changed and our businesses and attitudes must keep up (if not anticipate/innovate) If my blog doesn’t convince you perhaps Seth’s will. Please share your thoughts about the evolving world we live in. New polling out this [...]

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In a recent article of the Financial Post Entreprenuer, Jameson Berkow shared his views regarding when a company needs to consider seeking help from outside resources, how consultants can support growth and how to find the right resource. Excerpts of the article follow. To read the entire article click here. Who needs outside resources? “The bottom line is [...]

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At the pace we move it is so easy to think in generalities, assumptions and stereotypes. Recently, I was reminded that thinking that way is our loss as we miss so much when we do. My mother-in-law has moved in with us. She finally sold her condo in real estate depressed Alabama and I went with her to [...]

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In the January-February 2011 Harvard Business Review, the article, Reinvent your Business Before It’s Too Late, claims that “things often look rosiest just before a company heads into decline.” When we think of the standard bell curve of a business cycle, we understand that revenue and profit is often maximized as the company edges closer [...]

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A few days ago I posted the first five most common reasons given for NOT doing a strategic plan. To read part 1 click here. Here are five more. Do any of these sound familiar? #6 We are just trying to survive. Survival is often not possible without a vision of what you trying to achieve. It is often [...]

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The last two years I have heard many CEO’s state, “I am just trying to be sure my company survives.” Sound familiar? Now, I am starting to hear, “sales are coming back”. Companies hope to regain the ground they lost the last two years. Later, with their feet back under them, they will think about growth. [...]

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Undeniably, most companies have a culture. The culture is defined as “ the behaviors and actions that individuals use to decipher what is acceptable practice”. In most companies, the culture exists as a collection of practices established by an inner group–be they top executives or favored employees–an eclectic accumluation of values and behaviors evolved over time. Contrast [...]

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In small businesses across America, teams of executives are discussing what to do now that the economy is back. Some are wondering why they aren’t seeing sales rebound. Others are hiring like crazy. What accounts for the difference? The industry you are in? How good your product is? The attitude you have? The difference may [...]

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The recession has ended. It has been announced by economists, proved by statistics and lauded by politicians. But do you believe it? For each of us, our reality is our own experience. Is your business doing well? Are you optimistic about your growth prospects? According to Bloomberg, US CEO’s are the most optimistic they have [...]

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For most of us, we don’ t want to re-create the last few years. We want to learn from them. In fact, we want to grow our businesses at accelerated rates, in part, to make up for some lost time. Yet, we have all heard, “only fools keep doing the same things and expecting a different [...]

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